Our story: empowering leaseholders
Learn about Fairpoint's journey, our commitment to supporting leaseholders, and the passion that drives our practical, transparent approach to resolving disputes.
Why Fairpoint began: David against Goliath
Fairpoint was born from personal experience. As a leaseholder myself, I experienced first-hand the challenges many leaseholders face when dealing with unresponsive managing agents, excessive charges, poor management practices, and freeholders who seemed to hold all the power. What started as a personal dispute became a years-long journey of research, investigation, and persistence. Along the way, I successfully challenged issues that many leaseholders simply accept because they feel overwhelmed, outnumbered, or unsure of their rights. It was a classic David versus Goliath situation: one leaseholder taking on organisations with greater resources, experience, and influence. Through determination, careful preparation, and a thorough understanding of the dispute process, I was able to achieve positive outcomes and gain invaluable insight into the realities of leasehold disputes.
Our mission: clarity and confidence
My professional background also played an important role. I hold a Master's degree in Law from the University of Greenwich, London, and have nearly 20 years of professional experience in claims management and mediation, handling complex cases, analysing evidence, resolving disputes, and helping people navigate challenging situations. I founded Fairpoint because I realised that many leaseholders face the same frustrations I encountered. They know something doesn't feel right, but they don't know where to start, who to trust, or whether they even have a genuine issue. Fairpoint exists to provide the clarity, guidance, and practical support that I wish had been available when I began my own journey. Our mission is simple: to help leaseholders understand where they stand, identify genuine issues, and move forward with confidence.
The Fairpoint advantage: experience and expertise
As a leaseholder myself, I successfully challenged unfair practices by freeholders and managing agents up to the First Tier Tribunal. Combined with a Master's degree in dispute resolution and nearly 20 years professional experience in claims management and mediation, this experience forms the foundation of Fairpoint's practical and independent approach to helping leaseholders. Fairpoint combines real-world leaseholder experience, professional dispute resolution expertise, and transparent fixed-fee support. We help leaseholders understand where they stand before they commit to expensive legal action, providing clarity, confidence, and practical next steps.
"Fairpoint gave me the confidence and clarity I needed to tackle a long-standing issue with my freeholder. Their support was invaluable, and the fixed-fee structure was a breath of fresh air."
Stephanie M, 1 bed flat, Manchester