Fairpoint Privacy Policy

1. Introduction

Fairpoint ("we", "us", "our") is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or services.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following information:

  • Name

  • Email address

  • Telephone number

  • Property address

  • Information relating to your leasehold issue

  • Documents you voluntarily provide

  • Website usage data and analytics information

  • IP address and browser information

3. How We Use Your Information

We use your information to:

  • Provide assessments and guidance services

  • Respond to enquiries

  • Process payments

  • Improve our services

  • Maintain records of communications

  • Comply with legal obligations

  • Prevent fraud and misuse of our services

4. Legal Basis for Processing

We process personal information under one or more of the following legal bases:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

5. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Professional advisers

  • Payment providers

  • IT and website service providers

  • Regulatory authorities where required by law

  • Solicitors or other professionals where you request a referral or introduction

All third parties are expected to handle your information securely and lawfully.

6. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

7. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, disclosure, alteration or destruction.

However, no method of electronic transmission or storage is completely secure.

8. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of information

  • Restrict processing

  • Object to processing

  • Request transfer of your information

  • Withdraw consent where processing relies on consent

To exercise your rights, please contact us using the details below.

9. Cookies and Analytics

Our website may use cookies and analytics tools to understand how visitors use the website and to improve user experience.

You can control cookies through your browser settings.

10. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

11. Children's Privacy

Our services are not directed at individuals under the age of 18.

We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, please contact:

Fairpoint

Email: info@fairpointadvisory.com

14. Complaints

If you are unhappy with how your personal information has been handled, you may have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

Website: www.ico.org.uk