Frequently Asked Questions

What is Fairpoint?

Fairpoint provides independent leasehold guidance and support for leaseholders facing concerns about service charges, managing agents, major works, Right to Manage (RTM), enfranchisement and other leasehold-related issues.

Is Fairpoint a law firm?

No. Fairpoint is not a law firm and does not provide legal advice, legal representation, or regulated legal services. We provide independent guidance, document reviews, dispute support, and practical assistance to help leaseholders understand their position and available options.

How can Fairpoint help me?

We help leaseholders:

  • Understand complex leasehold documents

  • Review service charges and major works notices

  • Deal with unresponsive managing agents

  • Assess potential disputes

  • Explore Right to Manage (RTM) and enfranchisement options

  • Prepare for tribunal proceedings

  • Understand their rights and options

How much does an Initial Assessment cost?

Our Initial Assessment costs £149 and includes a review of your key documents, plain-English findings, and recommended next steps.

What is your Assessment Guarantee?

We believe leaseholders should not have to pay simply to find out whether they have a genuine issue.

If our review identifies no significant concerns requiring further action, we'll refund your assessment fee in full.

Do you charge by the hour?

No. Fairpoint operates on a fixed-fee basis. We believe leaseholders should know exactly what they're paying for, with no hidden costs or unexpected invoices.

What documents should I provide?

Depending on your issue, we may ask for:

  • Your lease

  • Service charge demands

  • Accounts and budgets

  • Major works notices

  • Managing agent correspondence

  • Tribunal documents

We'll advise you on what is needed when you contact us.

Can you review my lease?

Yes. We offer lease reviews and document analysis services to help you understand key provisions, obligations, and potential concerns.

Can you help with service charge disputes?

Yes. We can review service charges, supporting documents, and correspondence to help you understand whether there may be grounds for further investigation or challenge.

Can you help if my managing agent is ignoring me?

Yes. We can review the situation, help identify potential issues, draft professional correspondence, and assist with escalation strategies where appropriate.

Can you help with Right to Manage (RTM)?

Yes. We can help leaseholders understand RTM, assess whether a building may qualify, and provide a practical roadmap before formal action is considered.

Can you help with collective enfranchisement?

Yes. We can assess eligibility, explain the process, and help leaseholders understand the practical considerations involved in purchasing the freehold.

Can you represent me at a tribunal?

No. Fairpoint does not provide legal representation. However, we can help organise documents, review evidence, prepare timelines, and support you in understanding the tribunal process.

How long does an assessment take?

Most Initial Assessments are completed within 5–10 working days, depending on the complexity of the matter and the documents provided.

What makes Fairpoint different?

Fairpoint combines lived leaseholder experience, a Master's degree in Dispute Resolution from the University of Greenwich, London, and nearly 20 years of claims management and mediation professional experience.

Our focus is on clarity, transparency, and practical support delivered through fixed-fee services.

Should I go straight to a solicitor or dispute specialist?

Not necessarily.

Many leaseholders are unsure whether they have a genuine issue, what evidence is available, or whether formal legal action is necessary in the first place.

Fairpoint helps leaseholders understand their position before committing to potentially expensive and time consuming legal route. We review your situation, explain your options in plain English, and help you determine the most appropriate next steps.

If we believe specialist legal advice would be beneficial, we'll tell you.

Note: the First-tier Tribunal (Property Chamber) (FTT) is designed to be a relatively low-cost forum, and the usual rule is that each party bears their own legal costs, regardless of who wins.

Why should I choose Fairpoint over other options?

Clients choose Fairpoint for clear answers, fixed fees, and practical support that helps them move forward with confidence.

We focus on helping leaseholders understand where they stand before they commit to expensive, time consuming, legal action or formal dispute proceedings.

Why not just use AI?

AI can be a useful tool for finding information, summarising documents, and answering general questions. However, leasehold disputes often involve complex facts, conflicting information, practical considerations, and decisions that require careful human judgment.

Fairpoint combines modern technology with real-world leaseholder experience, a Master's degree in Dispute Resolution, and nearly 20 years of claims management and mediation professional experience.

AI can provide information. Fairpoint provides independent assessment, practical guidance, and the benefit of experience.

Can Fairpoint guarantee a successful outcome?

No. Every leasehold matter is different and outcomes depend on the facts, evidence, and circumstances of each case.

Fairpoint's role is to help you understand your position, identify potential issues, and make informed decisions based on the information available.

What if I only have a question?

That's perfectly fine.

Many clients contact Fairpoint because they are unsure whether they have a genuine issue. Our role is to help you understand your position and determine whether any further action may be worthwhile.

What if I don't have all my documents yet?

Don't worry.

We can advise on which documents may be relevant and help you understand what information may be required before an assessment can be completed.

Who is Fairpoint best suited for?

Fairpoint is ideal for leaseholders who:

  • Feel something isn't right

  • Need an independent assessment

  • Want clarity before escalating a dispute

  • Are considering RTM or enfranchisement

  • Wish to avoid unnecessary professional costs

How do I get started?

Simply contact us through our website and provide a brief summary of your concerns.

We'll explain the next steps, discuss the available services, and recommend the most appropriate option for your situation.